FAQs

How do I know PrimeSourceOPC.com received my order?
After checking out, you will receive an order confirmation via email. Should you encounter any problems or should your credit card state it was rejected; call us toll free (800) 381-3649, as technical glitches can occur.

When will my order ship?
Orders for stock items typically ship same day or next day. If you need an order to ship or arrive by a specific date, please contact customer service directly at (800) 381-3649 to ensure on-time delivery.

What do I do if my order doesn’t arrive within the designated time frame?
Contact customer service at (800) 381-3649 between 9:00am & 5:00pm EST, and they will gladly assist with tracking your order.

Can I ship using my own UPS® account (or another freight carrier)?
Web orders can only ship via PrimeSourceOPC.com’s UPS® account. All other shipping methods can be accommodated, but must be processed off line. You can proceed with one of the suggested options below:
1. Print the order created online and fax to our customer service department at (336) 661-3313.
2. Email your order to contact@primesourceopc.com with your request.
3. Call toll free (800) 381-3649 between the hours of 9:00 am to 5:00 pm EST.

What do I do if a package arrives damaged?
We ensure 100% quality satisfaction for our products and all packages are insured and ship FOB from Winston Salem, NC; however, PrimeSourceOPC is not responsible for damaged freight. Should your package unfortunately arrive damaged, please make sure to document damaged package with the carrier before accepting delivery when possible. If damage occurs and it is not a documented delivery, the carrier has the ability to deny the claim. Once you document the damage with the carrier, contact PrimeSourceOPC’s customer service toll free at (800) 381-3649 between 9:00 am to 5:00 pm EST, and we’ll gladly process your claim.

Can I add special instructions to an order?
Yes, you can add special instructions by contacting us at contact@primesourceopc.com prior to submitting your order.

Which credit cards do we accept?
Visa, Master Card, Discover