Return Policy

How do I return products?
Contact customer service by phone toll free at (800) 381-3649 or by e-mail at tabs@primesourceopc.com between the hours of 9:00 am to 5:00 pm EST. and request RA number (Return Authorization). All returns are governed by the www.primesourceopc.com return policy which can be found below.

Products Return Policy

  • Custom products cannot be returned unless they were defective at the time of sale.
  • Return of stock product is subjected to a 20% restocking charge.
  • Return Authorization number must be obtained prior to return of any product.
  • Packages returned without authorization have to be refused. No exceptions.
  • Credit or refund is only available for stock products or defective custom products.
  • Refund or credit will only be issued after return and inspection (approx. 1 to 2 weeks).
  • All returned products are inspected upon receipt to confirm credit or refund amount.
  • Products lost or damaged in shipment (outgoing or returning) are not covered by warranty.
  • UPS call tags are provided only on www.primesourceopc.com errors or defective products.

Product Warranty:
PrimeSourceOPC sells the products with the intent that they are free of defects in manufacture and workmanship at the time of sale. PrimeSourceOPC warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of PrimeSourceOPC under this warranty shall be limited to the requirement that it make good at PrimeSourceOPC place of business any part or parts which are returned to PrimeSourceOPC within 30 days from the date of delivery to the purchaser. Such return of the product to PrimeSourceOPC must be made with transportation charges prepaid. PrimeSourceOPC will then examine the product to determine if the product is in fact defective. The aforesaid warranty is expressly in lieu of all other warranties express or implied along with all other obligations or liabilities on the part of PrimeSourceOPC. PrimeSourceOPC does not authorize anyone to obligate PrimeSourceOPC in any way beyond the terms set forth above.

PrimeSourceOPC does not warrant any product which it has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of PrimeSourceOPC, affects the product’s stability or reliability.

THE WARRANTIES PROVIDED BY PrimeSourceOPC AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF PrimeSourceOPC WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT.

IN NO EVENT SHALL THE WARRANTIES OF PrimeSourceOPC REQUIRE MORE FROM PrimeSourceOPC THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. PrimeSourceOPC SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of PrimeSourceOPC.